Member Experience Specialist - Gym Front Desk (Part-Time)

Crunch Fitness, Primetime Fitness LLC; New York (NY); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Growth opportunities

Access to premium fitness facilities

Job summary

Crunch Fitness is seeking a motivated Member Services Representative to join our New York team. You’ll be the welcoming face at the front desk, assist with member questions, tours, enrollment, and billing setup while upholding Crunch’s friendly, high-energy culture.

This in-person role requires strong communication, teamwork, and a customer-first approach. CPR/AED certification is required or completed within 30 days, and you’ll support club operations, check-ins, and member experiences across

Qualifications

• Outgoing, energetic, and customer-focused.
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment.
• Customer service, sales, or hospitality experience preferred.
• CPR/AED certification (or completion within 30 days of hire).

Responsibilities

• Greet members and guests with professionalism and positive energy.
• Engage with members and assist with questions, services, and general support.
• Maintain a clean, organized, and welcoming front desk environment.
• Conduct facility tours and present membership options.
• Enroll new members and set up billing information.
• Schedule new member onboarding sessions.
• Check members in according to company procedures.
• Manage member accounts, updates, and inquiries.
• Answer phone calls, schedule tours, and provide accurate club information.
• Support retail sales and promote club amenities.
• Assist with light cleaning and maintenance reporting.
• Support group class check-ins and app assistance.
• Participate in team meetings and uphold Crunch’s “No Judgments” philosophy.

Skills

Outgoing

Customer-focused

Strong communication

Problem-solving

Teamwork

Education

CPR/AED certification

Job description

Crunch Fitness is seeking a motivated Member Services Representative to join our New York team. You’ll be the welcoming face at the front desk, assist with member questions, tours, enrollment, and billing setup while upholding Crunch’s friendly, high-energy culture.

This in-person role requires strong communication, teamwork, and a customer-first approach. CPR/AED certification is required or completed within 30 days, and you’ll support club operations, check-ins, and member experiences across