Member Experience Specialist — Front Desk

Crunch Fitness - Fitness Ventures LLC; Salem (OR); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Gym Membership

Advancement opportunities

Training & development

Employee discounts

Job summary

Crunch Fitness - Fitness Ventures LLC is seeking a friendly Member Services Representative to be the first and last point of contact for members and guests, delivering a warm, professional club experience. You will greet, check in members, process payments, promote programs, and support front desk operations while maintaining a clean, welcoming environment.

This role emphasizes excellent communication, a customer‑focused mindset, and teamwork to help members enjoy their workouts and to drive

Qualifications

• High school diploma or GED required.
• Minimum age 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Check in members and guests accurately and efficiently.
• Communicate club events, promotions, and announcements.
• Answer incoming phone calls courteously and professionally.
• Process payments for club amenities and services.
• Schedule member services (tanning, hydro-massage, etc.).
• Maintain understanding of programs, hours, and schedules.

Skills

Customer service experience

Communication skills

Multitasking

Professional appearance

Team collaboration

Children experience

Education

High school diploma or GED

Tools

Club management software

Job description

Crunch Fitness - Fitness Ventures LLC is seeking a friendly Member Services Representative to be the first and last point of contact for members and guests, delivering a warm, professional club experience. You will greet, check in members, process payments, promote programs, and support front desk operations while maintaining a clean, welcoming environment.

This role emphasizes excellent communication, a customer‑focused mindset, and teamwork to help members enjoy their workouts and to drive