Front Desk & Guest Experience Lead, Gym Membership Included

Crunch Fitness; New York (NY); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Gym membership

Health insurance

Disability insurance

Life insurance

Paid time off

Zusammenfassung

Crunch Fitness in New York is seeking a Front Desk Representative to welcome members and guests, manage check-ins, and communicate events. You will handle phones, assist members, and support club operations with a positive, professional presence.

The role requires high energy, excellent communication, and multitasking in a fast-paced environment. This full-time position includes benefits and a gym membership, with shifts including early mornings and evenings.

Qualifikationen

• Fluent in English.
• Proficient reading and writing skills.
• Good communication skills.
• Strong customer service skills.
• 18+ years of age.
• Experience in a fast-paced environment.
• Multitasking skills.
• High energy and patience required.

Aufgaben

• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate any messages on club software at member check-in.
• Answer phones in courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere which makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Maintain professional disposition at all times.
• Understand and follow all policies, procedures and standards.
• Sell retail products (if sold at the front desk).
• Schedule member service needs.
• Assist in retail, childcare, etc. desks/areas as needed.
• Facilitate payment of member services in accordance with company procedures.
• Know club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Above position may report to Operations Manager where applicable.
• Follow all policies and procedures in Employee Handbook.

Kenntnisse

Fluent in English

Strong customer service

Communication skills

Multitasking

Experience in fast-paced environment

Jobbeschreibung

Crunch Fitness in New York is seeking a Front Desk Representative to welcome members and guests, manage check-ins, and communicate events. You will handle phones, assist members, and support club operations with a positive, professional presence.

The role requires high energy, excellent communication, and multitasking in a fast-paced environment. This full-time position includes benefits and a gym membership, with shifts including early mornings and evenings.