Front Desk Associate — Gym Member Experience

Crunch Fitness Corporate; New York (NY); On-site; USD 1,929,000 - 2,755,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

Life insurance

Vacation time

Gym membership

Employee discounts

CPR/AED certification

Job summary

Crunch Fitness Corporate in New York City seeks a Front Desk Representative to greet members and guests with warmth, process check-ins, and support club operations. The role emphasizes excellent communication, multitasking, and strong customer service in a fast-paced gym setting.

We offer full-time status with health benefits, complimentary gym access, and opportunities to engage with a diverse member community while upholding Crunch’s no-judgment philosophy.

Qualifications

• Fluent in English (spoken and written).
• Proficient reading and writing skills.
• Strong customer service and communication abilities.
• Willingness to multitask in a fast-paced gym environment.
• High energy, patience and a friendly attitude.
• Open availability to work various shifts.
• Ability to stand, walk and move for extended periods.

Responsibilities

• Greet members and guests with a friendly welcome.
• Check in members and guests per procedures.
• Facilitate messages on club software at check-in.
• Answer phones in a courteous, professional manner.
• Communicate events and club information to members.
• Create a welcoming, helpful atmosphere at the front desk.
• Assist with member service requests and refer to a manager as needed.
• Maintain professional demeanor at all times and follow policies.

Skills

Fluent in English

Reading & writing

Customer service

Multitasking

High energy

Open availability

Ability to stand/walk

Job description

Crunch Fitness Corporate in New York City seeks a Front Desk Representative to greet members and guests with warmth, process check-ins, and support club operations. The role emphasizes excellent communication, multitasking, and strong customer service in a fast-paced gym setting.

We offer full-time status with health benefits, complimentary gym access, and opportunities to engage with a diverse member community while upholding Crunch’s no-judgment philosophy.