Front Desk & Member Experience Specialist

Crunch Fitness; Des Moines (IA); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Crunch Fitness is seeking a Member Services Representative to be the friendly face of our club, delivering outstanding customer service to members and guests. You will greet visitors, check in members, convey promotions, and assist with day-to-day front desk tasks in a welcoming atmosphere.

The role requires clear communication, a customer-first mindset, and the ability to multitask in a fast-paced gym environment.

Qualifications

• High school diploma or equivalent (GED) required.
• Minimum age of 18.
• Previous customer service, hospitality, front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.
• Experience working with children preferred.
• Ability to maintain a professional appearance and demeanor at all times.

Responsibilities

• Greet all members and guests in a friendly, professional, and welcoming manner.
• Check in members and guests accurately and efficiently in accordance with company policies and procedures.
• Communicate club events, promotions, and important announcements to members and guests.
• Maintain a positive atmosphere that enhances the overall member experience.
• Address member inquiries, concerns, and requests promptly, or elevate them to management when appropriate.
• Answer incoming phone calls in a courteous, knowledgeable, and professional manner.
• Process payments for club amenities and services in accordance with company procedures.
• Schedule member services, including tanning, hydro-massage, and other available amenities.
• Maintain an accurate understanding of club programs, services, operating hours, and schedules.
• Support daily front desk operations while ensuring compliance with company policies and procedures.
• Promote and sell retail products and club services to members and guests.
• Assist with administrative and operational projects as assigned by club management.
• Maintain accurate records and documentation as required.
• Support club initiatives designed to improve member engagement and satisfaction.
• Maintain a clean, organized, and professional front desk and work area.
• Contribute to the overall cleanliness and presentation of the club environment.
• Assist with club events, promotions, decorations, and special projects as needed.
• Collaborate with team members to ensure a positive and supportive workplace culture.

Skills

Customer service

Communication

Multitasking

Problem solving

Interpersonal skills

Hospitality experience

Education

High school diploma or GED

Job description

Crunch Fitness is seeking a Member Services Representative to be the friendly face of our club, delivering outstanding customer service to members and guests. You will greet visitors, check in members, convey promotions, and assist with day-to-day front desk tasks in a welcoming atmosphere.

The role requires clear communication, a customer-first mindset, and the ability to multitask in a fast-paced gym environment.