Gym Front Desk Ambassador – Guest Experience

Crunch Fitness; New York (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Complimentary CPR/AED Re-certification

Complimentary Crunch gym membership

Group health insurance and life/disab.

Vacation and holidays time-off

Employee discounts

Job summary

Crunch Fitness is hiring a Front Desk Representative in New York. You will greet members and guests, check them in, answer calls, and share event information while maintaining a welcoming club atmosphere.

The role requires strong customer service, English fluency, and the ability to multitask in a fast-paced gym. This full-time position includes benefits and a free Crunch gym membership.

Qualifications

• Fluent in English.
• Proficient reading and writing skills.
• Strong customer service skills.
• 18+ years of age.
• Experience in a fast-paced environment.
• Multitasking skills.
• High energy and patience required.
• Available opening shifts on weekends from 7am-2pm.
• Ability to stand, walk and move for extended periods.

Responsibilities

• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate any messages on club software at member check-in.
• Answer phones in courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere which makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Maintain professional disposition at all times.
• Understand and follow all policies, procedures and standards.
• Sell retail products (if sold at the front desk).
• Schedule member service needs.
• Assist in retail, childcare, etc. desks/areas as needed.
• Facilitate payment of member services in accordance with company procedures.
• Know club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Above position may report to Operations Manager where applicable.
• Follow all policies and procedures in Employee Handbook.
• Above description may be subject to change or alteration at any time.

Skills

Fluent in English

Proficient reading writing

Strong customer service

Multitasking skills

Weekend availability 7am-2pm

Job description

Crunch Fitness is hiring a Front Desk Representative in New York. You will greet members and guests, check them in, answer calls, and share event information while maintaining a welcoming club atmosphere.

The role requires strong customer service, English fluency, and the ability to multitask in a fast-paced gym. This full-time position includes benefits and a free Crunch gym membership.