Member Services Specialist — Gym Membership Benefits

Crunch; Dixie (KY); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Gym Membership

Advancement opportunities

Training & development

Employee discounts

Job summary

Crunch is seeking a friendly Member Services Representative to welcome members and guests, handle check-ins, payments, and inquiries, and support club operations.

You’ll excel in a fast-paced front desk environment with strong communication, a customer-focused mindset, and a professional appearance; CPR certification is required or obtainable.

This role emphasizes member satisfaction, retention, and collaboration with the team to deliver a outstanding gym experience.

Qualifications

• High school diploma or GED required.
• Minimum age of 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.
• Experience working with children preferred.
• Ability to maintain a professional appearance and demeanor at all times.

Responsibilities

• Greet members and guests in a friendly, professional, and welcoming manner.
• Check in members and guests accurately and efficiently in accordance with company policies and procedures.
• Communicate club events, promotions, and important announcements to members and guests.
• Process payments for club amenities and services in accordance with company procedures.
• Schedule member services, including tanning, hydro-massage, and other available amenities.
• Maintain an accurate understanding of club programs, services, operating hours, and schedules.
• Promote and sell retail products and club services to members and guests.
• Assist with administrative and operational projects as assigned by club management.
• Maintain a clean, organized front desk and work area.
• Collaborate with team members to ensure a positive workplace culture.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Problem solving

Education

High school diploma or GED

Job description

Crunch is seeking a friendly Member Services Representative to welcome members and guests, handle check-ins, payments, and inquiries, and support club operations.

You’ll excel in a fast-paced front desk environment with strong communication, a customer-focused mindset, and a professional appearance; CPR certification is required or obtainable.

This role emphasizes member satisfaction, retention, and collaboration with the team to deliver a outstanding gym experience.