Member Experience Specialist — Gym Front Desk

Planet Fitness - United FP Management, LLC; Wichita (KS); On-site; USD 30,000 - 38,000; Full time

Job summary

A leading fitness service provider in Wichita is looking for a Member Services Representative to deliver exceptional customer service and create a positive member experience. Key responsibilities include greeting members and prospective guests, managing front desk activities like member check-ins, and addressing member inquiries. Required qualifications include a positive attitude, customer service experience, and reliability. This position offers a dynamic work environment and the chance to be part of a motivated team.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Greet members, prospective members, and guests.
• Check members into the system.
• Facilitate updates to member accounts.

Skills

Customer service skills

Basic computer proficiency

Upbeat and positive attitude

Strong listening and problem-solving

Job description

A leading fitness service provider in Wichita is looking for a Member Services Representative to deliver exceptional customer service and create a positive member experience. Key responsibilities include greeting members and prospective guests, managing front desk activities like member check-ins, and addressing member inquiries. Required qualifications include a positive attitude, customer service experience, and reliability. This position offers a dynamic work environment and the chance to be part of a motivated team.