Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness; Mount Laurel Township (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Company Membership

Employee discounts

Opportunity for advancement

Job summary

A national fitness center seeks a Member Services Representative to create a positive experience for members. The role involves greeting members, managing front desk activities, and ensuring customer satisfaction. Ideal candidates should have a customer service background, a passion for health, and exceptional interpersonal skills. This position offers opportunities for advancement and benefits, such as company membership.

Qualifications

• Must be 18 years of age or older.
• Able to interact positively with members and co-workers.
• Punctuality and reliability are a must.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones.
• Check members into the system and assist with new member sign-ups.

Skills

Customer service background

Basic computer proficiency

Upbeat and positive attitude

Exceptional customer service skills

Strong listening skills

Education

High School diploma/GED equivalent

Job description

A national fitness center seeks a Member Services Representative to create a positive experience for members. The role involves greeting members, managing front desk activities, and ensuring customer satisfaction. Ideal candidates should have a customer service background, a passion for health, and exceptional interpersonal skills. This position offers opportunities for advancement and benefits, such as company membership.