Member Experience Specialist — Gym Front Desk

Planet Fitness; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness company in New York is looking for a Member Services Representative. The role involves providing exceptional customer service to members and guests, handling front desk activities, and maintaining club cleanliness. Ideal candidates should have a passion for fitness, strong listening skills, and a high school diploma or GED. This position requires a positive attitude and the ability to work well under pressure.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle all front desk related activities.
• Answer phones and assist callers.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Strong listening skills

Problem-solving ability

Education

High School diploma/GED equivalent

Job description

A leading fitness company in New York is looking for a Member Services Representative. The role involves providing exceptional customer service to members and guests, handling front desk activities, and maintaining club cleanliness. Ideal candidates should have a passion for fitness, strong listening skills, and a high school diploma or GED. This position requires a positive attitude and the ability to work well under pressure.