Gym Front Desk & Member Experience Pro

pfcareers; Wichita (KS); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free uniforms

401(k)

Dental insurance

Employee discounts

Job summary

Planet Fitness in Wichita is seeking a Member Services Representative to deliver a superior member experience by delivering friendly, responsive customer service. You will greet guests, answer phones, assist with front desk operations and guide tours for prospective members.

You will also help with sign-ups, process simple account updates, resolve questions promptly, and keep the club neat and welcoming. A positive attitude and reliability are essential for success in this role.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• High School diploma or GED required.
• Must be 18 years of age or older.
• Punctual and reliable with a positive attitude.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check members into the system, sign up new members, and give tours.
• Facilitate updates to member accounts and respond to questions promptly.
• Elevate issues to Assistant Manager or Manager as needed.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Active listening

Education

High School diploma/GED

Job description

Planet Fitness in Wichita is seeking a Member Services Representative to deliver a superior member experience by delivering friendly, responsive customer service. You will greet guests, answer phones, assist with front desk operations and guide tours for prospective members.

You will also help with sign-ups, process simple account updates, resolve questions promptly, and keep the club neat and welcoming. A positive attitude and reliability are essential for success in this role.