Member Experience Specialist — Gym Front Desk

Talentify; Spokane (WA); On-site; USD 1,929,000 - 2,342,000; Full time

Job summary

Planet Fitness in Spokane is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet, assist with sign-ups, answer questions, process check-ins, give tours, update accounts, and help keep the club clean. A friendly attitude, reliability and basic computer skills are essential, with a passion for fitness.

Qualifications

• Customer service experience is preferred.
• Basic computer proficiency required.
• High school diploma or GED required.
• Able to interact positively with members and coworkers.
• Must be 18 years or older.
• Punctuality and reliability are essential.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members in and process new sign-ups.
• Take prospective members on tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner.

Skills

Customer service

Computer basics

Communication

Empathy

Punctuality

Teamwork

Diplomacy

Education

High School diploma/GED

Job description

Planet Fitness in Spokane is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet, assist with sign-ups, answer questions, process check-ins, give tours, update accounts, and help keep the club clean. A friendly attitude, reliability and basic computer skills are essential, with a passion for fitness.