Member Experience Specialist — Gym Front Desk

Midwest Fitness Partners; Lexington (KY); On-site; USD 16,531 - 22,041; Part time

Job summary

Midwest Fitness Partners’ Member Services Representative is responsible for creating a positive member experience at Planet Fitness by delivering superior customer service at the front desk, greeting members and guests, answering phones, and guiding tours.

You will handle sign-ups, check-ins, account updates, and respond to questions, escalating to management when needed. Maintain a clean, welcoming club environment and assist with daily operations.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat, positive attitude and reliability.
• Exceptional customer service skills and professional interaction.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions; appropriate language usage.
• Must be 18+ years old and CPR/AED certified.
• Weekend availability is required.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones, assist callers, check members in, and sign up new members.
• Take prospective members on tours and showcase club features.
• Facilitate updates to member accounts and resolve questions promptly.
• Escalate issues to Assistant Manager or Manager when needed.
• Maintain a neat, clean, welcoming club environment.

Skills

Customer service

Computer skills

Positive attitude

Reliability

Communication

Listening

Diplomacy

20+ years old?

Weekend availability

Education

High School diploma/GED

Job description

Midwest Fitness Partners’ Member Services Representative is responsible for creating a positive member experience at Planet Fitness by delivering superior customer service at the front desk, greeting members and guests, answering phones, and guiding tours.

You will handle sign-ups, check-ins, account updates, and respond to questions, escalating to management when needed. Maintain a clean, welcoming club environment and assist with daily operations.