Fitness Club Member Experience Specialist - Front Desk

Planet Fitness; Delano (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience through superior customer service at the front desk. You will greet members and guests, handle sign-ups, tour prospective members, and assist with account updates.

You should bring a service-oriented mindset, basic computer skills, and a passion for fitness. Reliability and a friendly, professional demeanor are essential for success in a fast-paced gym environment.

Qualifications

• Prior customer service experience preferred.
• Basic computer literacy required.
• Must be 18+ years old.
• Desire to work in a fitness environment.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk duties: check-ins, sign-ups, and tours.
• Update member accounts as needed.
• Address questions or concerns and escalate when appropriate.
• Maintain club cleanliness and organization.

Skills

Customer service

Basic computer skills

Punctuality

Positive attitude

Communication

Empathy

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience through superior customer service at the front desk. You will greet members and guests, handle sign-ups, tour prospective members, and assist with account updates.

You should bring a service-oriented mindset, basic computer skills, and a passion for fitness. Reliability and a friendly, professional demeanor are essential for success in a fast-paced gym environment.