Member Experience Specialist (Gym Front Desk)

Paycom - ATS; South Middleton Township (PA); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Shift-differential pay

PTO for all employees

401K Employer match up to 4%

Health Insurance Options

Life Insurance & Short-Term Disability

Employee Assistance Program

Free employee Black Card membership

Job summary

Planet Fitness is seeking a Customer Service Representative to greet members, answer questions, sign up new members, and promote our fitness instruction classes. The role includes shift-based schedules with hourly pay increases at milestones and participation in a comprehensive benefits program.

Join a team that values accountability, growth, and a positive, Judgement Free environment for members and staff alike.

Qualifications

• Customer service experience required.
• Basic computer proficiency.

Responsibilities

• Provide superior customer service to members and guests.
• Answer phones politely using a script.
• Greet members, sign up and tour new members, log amenities.
• Respond to member questions and concerns promptly.
• Process purchases through the POS system.
• Promote fitness classes (PE@PF) to members.
• Maintain a clean, safe club environment.

Skills

Customer service

Education

High school diploma/GED

Tools

POS system

Job description

Planet Fitness is seeking a Customer Service Representative to greet members, answer questions, sign up new members, and promote our fitness instruction classes. The role includes shift-based schedules with hourly pay increases at milestones and participation in a comprehensive benefits program.

Join a team that values accountability, growth, and a positive, Judgement Free environment for members and staff alike.