Member Experience Front Desk Specialist

Planet Fitness; Ballwin (MO); On-site; USD 16,531 - 22,041; Part time

Job summary

Planet Fitness is seeking a Front Desk Representative to greet members and guests, provide outstanding customer service, and assist with sign-ups. You will handle phone inquiries, check members in, and support account updates in a friendly gym environment.

The role requires a people-first attitude, reliability, and a basic comfort with computers. Opportunities to contribute to a welcoming club culture are available.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability required.
• Exceptional customer service and strong communication with members and coworkers.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions and professional behavior.
• High School diploma/GED equivalent required.
• Must be 18 years or older.

Responsibilities

• Greet members, prospective members and guests, delivering exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system and assist with new member sign-up.
• Take prospective members on tours and assist in updating member accounts.
• Respond to member questions and concerns professionally and escalate when needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Passion for fitness

Upbeat attitude

Punctuality

Strong listening

Diplomacy

Education

High school diploma or GED

Job description

Planet Fitness is seeking a Front Desk Representative to greet members and guests, provide outstanding customer service, and assist with sign-ups. You will handle phone inquiries, check members in, and support account updates in a friendly gym environment.

The role requires a people-first attitude, reliability, and a basic comfort with computers. Opportunities to contribute to a welcoming club culture are available.