Member Experience Specialist | Gym Front Desk & Signups

EPIC Fitness Group dba Planet Fitness; Holland (OH); In loco; USD 17.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental and Vision insurance (

401(k) with employer match

Profit sharing program

FREE Black Card Membership

Set Schedule

Employee Referral Bonus Program

Descrizione del lavoro

Planet Fitness is seeking a Customer Service Representative to provide a superior level of service to members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.

The role involves greeting members, answering phones, checking in members, giving tours, signing up new members, and maintaining a clean club while addressing questions and concerns promptly.

Mansioni

• Greet members and guests and provide exceptional customer service.
• Answer phones and assist callers with questions.
• Check in members, provide tours, and sign up new members.
• Log amenities and communicate updates and billing issues to members and guests.
• Regular cleaning of the facility, bathrooms, equipment, front desk area and amenities.

Descrizione del lavoro

Planet Fitness is seeking a Customer Service Representative to provide a superior level of service to members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.

The role involves greeting members, answering phones, checking in members, giving tours, signing up new members, and maintaining a clean club while addressing questions and concerns promptly.