Member Experience Specialist – Gym Front Desk

Crunch Fitness; Longview (TX); On-site; USD 26,000 - 34,000; Part time

Benefits offered by this job

Free gym membership

Health insurance

Dental

Vision

Short-term disability

Job summary

Crunch Fitness - Undefeated Tribe in Longview, TX is seeking a friendly Member Services Representative to greet members, process check-ins, assist with membership sales, and promote club programs.

You’ll create a welcoming environment, handle phones, and support front desk operations to keep the club “grand-opening ready.” Ideal candidates have at least 1 year of service experience, strong written and spoken communication, and CPR/AED certification.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Strong customer service orientation and communication skills required.
• CPR/AED certification required (can be obtained within 30 days of hire).
• High school diploma or GED required.

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Maintains a professional and courteous disposition.
• Maintains a clean and organized work area.

Skills

Customer service

Communication

Reading & writing

Education

High school diploma or GED

CPR/AED certification

Job description

Crunch Fitness - Undefeated Tribe in Longview, TX is seeking a friendly Member Services Representative to greet members, process check-ins, assist with membership sales, and promote club programs.

You’ll create a welcoming environment, handle phones, and support front desk operations to keep the club “grand-opening ready.” Ideal candidates have at least 1 year of service experience, strong written and spoken communication, and CPR/AED certification.