Member Experience Pro - Gym Front Desk

Crunch Fitness; Longview (TX); On-site; USD 26,000 - 38,000; Part time

Benefits offered by this job

Free gym membership

Subsidized health insurance (part-time

Job summary

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative in Longview, TX. The role centers on welcoming members, driving membership sales, managing front desk operations, and promoting fitness programs and services.

You will greet guests, process check-ins, answer calls, and support events while upholding a clean, friendly club environment and meeting service level expectations.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively, read and write proficiently.
• CPR/AED certification required (can be obtained within 30 days of hire).
• High school diploma or GED is required.

Responsibilities

• Greet members and guests with enthusiasm and engage with the Crunch SLA standards.
• Assist with membership, retail and tanning product sales.
• Promote membership privileges including tanning, group fitness, childcare.
• Support new member enrollment and guest conversion targets.
• Check in all members and guests following company procedures and resolve issues.
• Answer phones courteously and professionally; inform about events.
• Maintain a clean, organized front desk and lobby; assist with opening/closing tasks.

Skills

Customer service

Front desk operations

Membership sales

Conflict resolution

Education

High school diploma or GED

CPR/AED certification

Job description

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative in Longview, TX. The role centers on welcoming members, driving membership sales, managing front desk operations, and promoting fitness programs and services.

You will greet guests, process check-ins, answer calls, and support events while upholding a clean, friendly club environment and meeting service level expectations.