Member Experience Specialist (Front Desk)

Crunch Fitness; Temple (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Subsidized health insurance

Life and AD&D insurance

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe in Temple, TX is hiring a Member Services Representative to greet members and guests, manage front desk operations, assist with membership sales, check-ins, and program promotions while delivering friendly, professional service.

You are upbeat, detail-oriented, and able to handle multiple tasks with clear communication. CPR/AED certification is required within 30 days; HS diploma or GED; prior service experience preferred; no visa sponsorship.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).
• High school diploma or GED required.

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner.
• Maintains a professional and courteous disposition.
• Maintains a clean and organized work area.

Skills

Customer service

Communication

Persuasive

Detail-oriented

Team player

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe in Temple, TX is hiring a Member Services Representative to greet members and guests, manage front desk operations, assist with membership sales, check-ins, and program promotions while delivering friendly, professional service.

You are upbeat, detail-oriented, and able to handle multiple tasks with clear communication. CPR/AED certification is required within 30 days; HS diploma or GED; prior service experience preferred; no visa sponsorship.