Member Services Pro — Gym Front Desk & Guest Experience

Crunch Fitness; Kyle, Portland (TX, OR); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Free gym membership

Competitive pay

Career advancement opportunities

Job summary

Crunch Fitness - Undefeated Tribe in Kyle, TX is seeking a Member Services Representative to welcome members, drive membership sales, and support front desk operations. You will manage check-ins, answer calls, promote programs like tanning and group fitness, and help keep the club grand-opening ready daily.

The role emphasizes guest service, clean facilities, and accurate procedures while supporting events and initiatives and ensuring a positive Crunch experience for every guest.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).
• High school diploma or GED required.

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales.
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility.
• Performs opening and closing checklist and duties.

Skills

Customer service

Front desk experience

Membership sales

Communication skills

CPR/AED certification

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe in Kyle, TX is seeking a Member Services Representative to welcome members, drive membership sales, and support front desk operations. You will manage check-ins, answer calls, promote programs like tanning and group fitness, and help keep the club grand-opening ready daily.

The role emphasizes guest service, clean facilities, and accurate procedures while supporting events and initiatives and ensuring a positive Crunch experience for every guest.