Member Experience Specialist (Gym Front Desk)

Sun Tan City - Metallic Tan; Frankfort (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and  …

Job summary

Planet Fitness is seeking a Member Services Representative to create an exceptional member experience through outstanding customer service and front desk support. You will greet visitors, sign up new members, provide tours, and handle routine inquiries with a positive attitude.

Responsibilities include processing check-ins, updating member data, and maintaining a clean, welcoming club environment. A high school diploma or GED is required, with at least basic computer skills and a passion for

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Upbeat and positive attitude is essential.
• Punctuality and reliability are required.
• Exceptional customer service skills with members and coworkers.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions and appropriate conduct.

Responsibilities

• Greet members, guests, and prospective members with a friendly, helpful demeanor.
• Handle front desk duties: answer phones, assist callers, check members in, sign up new members, give tours.
• Update member information in the system as needed.
• Address member questions and concerns promptly and professionally, escalate as needed to management.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Professional communication

Active listening

Diplomacy

Education

High School diploma or GED

Job description

Planet Fitness is seeking a Member Services Representative to create an exceptional member experience through outstanding customer service and front desk support. You will greet visitors, sign up new members, provide tours, and handle routine inquiries with a positive attitude.

Responsibilities include processing check-ins, updating member data, and maintaining a clean, welcoming club environment. A high school diploma or GED is required, with at least basic computer skills and a passion for