Member Experience Specialist (Front Desk)

ComForCare Home Care (Raleigh, NC); New Iberia (LA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership (self+1)

Support Team

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short-Term Disability

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness is seeking a Customer Service Representative to greet potential and current members, provide a superior member experience, and support front desk operations. Responsibilities include tours, sign-ups, cancellations, updating member accounts, handling inquiries, and coordinating with Club Manager and team leads to resolve issues while keeping the club neat and welcoming.

This role emphasizes strong communication, listening, problem solving, and diplomacy to ensure every guest leaves

Qualifications

• Minimum qualifications include honesty and a strong work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members and provide a great customer experience.
• Handle front desk tasks and answer phone inquiries.
• Assist in member sign-ups, check-ins, and account updates.
• Support in tours and information calls.
• Escalate issues to Club Manager/Team Lead when needed.
• Help maintain a clean and welcoming club environment.

Skills

Customer service

Communication

Basic computer skills

Job description

Planet Fitness is seeking a Customer Service Representative to greet potential and current members, provide a superior member experience, and support front desk operations. Responsibilities include tours, sign-ups, cancellations, updating member accounts, handling inquiries, and coordinating with Club Manager and team leads to resolve issues while keeping the club neat and welcoming.

This role emphasizes strong communication, listening, problem solving, and diplomacy to ensure every guest leaves