Member Experience Specialist — Gym Front Desk

Sun Tan City - Metallic Tan; Clarksville (TN); Hybrid; USD 24,000 - 38,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and …

Exclusive Discounts at Outside Retaile

Free Work Shirt options yearly

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience. You will provide a superior level of customer service to current and prospective members and guests.

Responsibilities include greeting visitors, answering phones, checking in members, signing up new members, giving tours, updating accounts, and maintaining the club’s cleanliness. A friendly, reliable, and professional demeanor is essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Must be 16 years of age or older.
• High School diploma or GED.
• Punctuality and reliability.
• Exceptional customer service skills; able to interact professionally with members and co-workers.
• Strong listening and problem solving abilities.
• Diplomacy in all interactions.
• Must be able to work in a gym setting with guests and members.

Responsibilities

• Greet members and guests with exceptional service.
• Answer phones and assist callers with various questions.
• Check members into the system and assist with sign-ups.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to member questions and concerns promptly and escalate when necessary.
• Maintain the club’s cleanliness and appearance.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Communication skills

Empathy

Diplomacy

Active listening

Education

High School diploma or GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience. You will provide a superior level of customer service to current and prospective members and guests.

Responsibilities include greeting visitors, answering phones, checking in members, signing up new members, giving tours, updating accounts, and maintaining the club’s cleanliness. A friendly, reliable, and professional demeanor is essential.