Member Experience Specialist — Gym Front Desk

Planet Fitness - NJ/MA One World Fitness; Mantua Township (NJ); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering a superior level of customer service to members, prospective members and guests.

You will greet visitors, handle front desk tasks, sign up new members, give tours, and assist with account updates while maintaining a clean and welcoming club environment. A strong emphasis on communication, empathy, and problem solving is essential for success.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests with exceptional service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns promptly and escalate to Assistant Manager or Manager as needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Basic computer proficiency

Fitness passion

Upbeat attitude

Punctuality

Professional interaction

Active listening

Diplomacy

Education

High School diploma/GED

Job description

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering a superior level of customer service to members, prospective members and guests.

You will greet visitors, handle front desk tasks, sign up new members, give tours, and assist with account updates while maintaining a clean and welcoming club environment. A strong emphasis on communication, empathy, and problem solving is essential for success.