Gym Front Desk & Member Experience Associate

Planet Fitness - PA/NJ; Clinton (NJ); On-site; USD 17,000 - 22,000; Full time

Job summary

A leading fitness company is seeking a Member Services Representative to enhance the member experience through outstanding customer service. Responsibilities include greeting members, managing front desk activities, and addressing member inquiries. This role requires a passion for fitness, a positive attitude, and strong communication skills, making it essential to interact professionally with members and colleagues.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability are a must.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and answer phone inquiries.
• Assist in maintaining the cleanliness of the club.

Skills

Customer service skills

Empathy

Problem-solving

Basic computer proficiency

Education

High School diploma/GED equivalent

Job description

A leading fitness company is seeking a Member Services Representative to enhance the member experience through outstanding customer service. Responsibilities include greeting members, managing front desk activities, and addressing member inquiries. This role requires a passion for fitness, a positive attitude, and strong communication skills, making it essential to interact professionally with members and colleagues.