Member Experience Specialist — Gym Desk & Guest Services

Baseline Fitness; Arvada (CO); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Free Membership

Health Insurance

Dollars for Scholars Program

Employee Appreciation Program

HSA

Advancement Opportunities

Pet Insurance

Short Term Disability Insurance

Life Insurance

Dental Insurance

Vision Insurance

Job summary

Baseline Fitness in Arvada, CO is seeking a Customer Service Representative to greet potential members, handle front desk tasks, and support member services with a friendly, solution-focused approach.

As a vital member of the team, you will answer questions, assist with tours, process sign-ups and cancellations, and help maintain a clean, welcoming club environment while delivering exceptional service to members and guests.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet potential members and deliver a positive experience.
• Answer phone calls politely and assist with questions.
• Assist in member check-ins, sign-ups, cancellations, and updating accounts.
• Forward service issues to the Club Manager as needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Communication

Basic computer skills

Job description

Baseline Fitness in Arvada, CO is seeking a Customer Service Representative to greet potential members, handle front desk tasks, and support member services with a friendly, solution-focused approach.

As a vital member of the team, you will answer questions, assist with tours, process sign-ups and cancellations, and help maintain a clean, welcoming club environment while delivering exceptional service to members and guests.