Member Experience & Front Desk Specialist

Baseline Fitness; Waterloo (IA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership

Employee Appreciation Program

Advancement Opportunities

Job summary

Baseline Fitness is seeking a Customer Service Representative to enhance member experience through exceptional service. This role requires addressing inquiries, handling front desk operations, and facilitating member engagement in a friendly manner.

Key qualities include strong communication skills, problem-solving capabilities, and a commitment to cleanliness. Join our team and make a difference in our members' lives while contributing to a motivating environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk tasks and answer phone calls.
• Assist in member check-ins, sign-ups, and cancellations.
• Facilitate member service issues as needed.
• Maintain the cleanliness of the club.

Skills

Customer Service

Communication

Problem Solving

Listening

Diplomacy

Tools

Basic Computer Proficiency

Job description

Baseline Fitness is seeking a Customer Service Representative to enhance member experience through exceptional service. This role requires addressing inquiries, handling front desk operations, and facilitating member engagement in a friendly manner.

Key qualities include strong communication skills, problem-solving capabilities, and a commitment to cleanliness. Join our team and make a difference in our members' lives while contributing to a motivating environment.