Member Experience & Front Desk Specialist

Planet Fitness - PF Baseline Fitness; Denver (CO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Free uniforms

Opportunity for advancement

Training & development

Dental insurance

Job summary

Planet Fitness - PF Baseline Fitness in Denver, CO is seeking a Customer Service Representative to greet members, handle front desk tasks, and support member check-ins and sign-ups. You will deliver a superior level of customer service to members, prospective members, and guests.

The role emphasizes friendly communication, problem solving, and teamwork, with opportunities for advancement and a focus on creating a positive club experience.

Qualifications

• Strong customer service skills
• Basic computer proficiency
• Honesty and good work ethic

Responsibilities

• Greet/meet potential members and guests to provide a positive experience
• Handle front desk tasks and answer phone inquiries
• Assist in member check-ins, sign-ups, and cancellations
• Facilitate BCM amenity usage and update member information
• Address member questions and forward complex issues to management
• Maintain neatness and cleanliness of the club

Skills

Customer service

Computer proficiency

Honesty & work ethic

Job description

Planet Fitness - PF Baseline Fitness in Denver, CO is seeking a Customer Service Representative to greet members, handle front desk tasks, and support member check-ins and sign-ups. You will deliver a superior level of customer service to members, prospective members, and guests.

The role emphasizes friendly communication, problem solving, and teamwork, with opportunities for advancement and a focus on creating a positive club experience.