Member Experience & Front Desk Specialist

Planet Fitness - PF Baseline Fitness; Highlands Ranch (CO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Job summary

Planet Fitness - PF Baseline Fitness in Highlands Ranch, CO is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience through friendly, efficient service at the front desk.

You will greet guests, handle phone inquiries, support sign-ups and check-ins, resolve basic member questions, and maintain a clean, welcoming club environment while collaborating with the Club Manager.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members to provide a great customer experience.
• Handle front desk tasks: answering phone calls, taking info calls and tours, assisting in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.
• Facilitate member service issues and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Basic computer skills

Work ethic

Job description

Planet Fitness - PF Baseline Fitness in Highlands Ranch, CO is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience through friendly, efficient service at the front desk.

You will greet guests, handle phone inquiries, support sign-ups and check-ins, resolve basic member questions, and maintain a clean, welcoming club environment while collaborating with the Club Manager.