Member Experience Associate — Front Desk & Sales

Planet Fitness - PF Baseline Fitness; Arvada (CO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership

Health, Dental and Vision Insurance

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is looking for a Customer Service Representative to join our team in Arvada, Colorado. This role is responsible for ensuring new member sales and creating a positive member experience through exceptional customer service.

The successful candidate will perform tasks such as greeting potential members, facilitating member services, and maintaining a clean and welcoming club environment. Join us to help deliver an excellent fitness experience!

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Honesty and good work ethic.

Responsibilities

• Greet/meet potential members and provide a great customer experience.
• Handle front desk related tasks including answering phone calls.
• Assist in member check-ins, sign-ups, cancellations, and account updates.
• Facilitate member services issues and questions.
• Help maintain the neatness and cleanliness of the club.

Skills

Customer service

Active listening

Problem-solving

Diplomacy

Communication

Job description

Planet Fitness - PF Baseline Fitness is looking for a Customer Service Representative to join our team in Arvada, Colorado. This role is responsible for ensuring new member sales and creating a positive member experience through exceptional customer service.

The successful candidate will perform tasks such as greeting potential members, facilitating member services, and maintaining a clean and welcoming club environment. Join us to help deliver an excellent fitness experience!