Member Experience & Front Desk Specialist

Baseline Fitness; Grand Forks (ND); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Free gym membership for self and one (

Health, dental and vision insurance

Advancement opportunities

Employee appreciation program

HSA

Job summary

Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver a superior guest experience. You will greet potential members, manage front desk tasks, answer calls, and assist with tours and sign-ups while maintaining accurate member records.

You will handle inquiries with professionalism, ensure a clean, welcoming club environment, and collaborate with the Club Manager and team to resolve issues, contributing to a positive Judgement Free Zone experience for

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Computer skills

Honesty

Job description

Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver a superior guest experience. You will greet potential members, manage front desk tasks, answer calls, and assist with tours and sign-ups while maintaining accurate member records.

You will handle inquiries with professionalism, ensure a clean, welcoming club environment, and collaborate with the Club Manager and team to resolve issues, contributing to a positive Judgement Free Zone experience for