Member Experience Specialist — Growth & Perks

Fitness Ventures (Crunch Fitness); Shawnee (KS); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures (Crunch Fitness) in Shawnee, KS is hiring a Member Services Representative to be the welcoming face for members and guests. You will check in clients, handle inquiries, process payments, and communicate club events with a professional demeanor.

The role emphasizes exceptional customer service, supporting member needs, and contributing to retention while maintaining a positive front desk environment. High school diploma and 18+ required; CPR certification preferred.

Qualifications

• High school diploma or GED required.
• Minimum age 18 years.
• Experience in customer service preferred.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and demeanor.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Check in members and guests accurately per policies.
• Promote club events, promotions, and programs.
• Process payments for amenities and services.
• Support front desk operations and maintain cleanliness.

Skills

Customer service

Communication

Multitasking

Problem-solving

Education

High school diploma / GED

CPR Certification

Tools

Front desk software

Job description

Fitness Ventures (Crunch Fitness) in Shawnee, KS is hiring a Member Services Representative to be the welcoming face for members and guests. You will check in clients, handle inquiries, process payments, and communicate club events with a professional demeanor.

The role emphasizes exceptional customer service, supporting member needs, and contributing to retention while maintaining a positive front desk environment. High school diploma and 18+ required; CPR certification preferred.