Member Experience & Guest Services Associate

Fitness Ventures (Crunch Fitness); Palmdale (CA); On-site; USD 33,000 - 50,000; Full time

Job summary

Fitness Ventures LLC (Crunch Fitness) is seeking a Member Services Representative to be the face of our clubs, greeting members, checking in guests, and guiding them through available services. You will handle phone inquiries, promote retail products, and schedule member services while maintaining a welcoming atmosphere.

The role requires CPR certification for children/infants, experience with children, and compliance with all local/state certification requirements.

Qualifications

• Valid CPR certification for children/infants.
• Experience working with children.
• Certifications as local/state laws require.

Responsibilities

• Greet all members & guests with a smile and assist as they check in.
• Check in all members and guests in accordance with company procedures.
• Answer phones in a courteous, helpful, professional manner.
• Sell retail products.
• Schedule member services: tanning, hydro-massage, etc.
• Maintain an atmosphere that makes members feel welcome.
• Facilitate member requests or forward to a manager.
• Follow all policies and procedures in the Team Member Handbook.

Skills

CPR Certification

Experience with children

Education

High school diploma or equivalent

Job description

Fitness Ventures LLC (Crunch Fitness) is seeking a Member Services Representative to be the face of our clubs, greeting members, checking in guests, and guiding them through available services. You will handle phone inquiries, promote retail products, and schedule member services while maintaining a welcoming atmosphere.

The role requires CPR certification for children/infants, experience with children, and compliance with all local/state certification requirements.