Member Experience Specialist

Fitness Ventures (Crunch Fitness); Boulder (CO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures (Crunch Fitness) is seeking a dedicated Member Services Representative to greet members, handle front desk duties, process payments, and promote club services. The role focuses on delivering a welcoming experience and resolving member inquiries to support satisfaction and retention.

The position requires a high school diploma or GED, 18+ years of age, and strong communication skills. Prior service experience is preferred, with a team-oriented, professional attitude.

Qualifications

• High school diploma or GED required.
• Minimum age of 18 years.
• Customer service, hospitality, or front desk experience preferred.
• Strong interpersonal and communication skills and ability to multitask in a fast-paced environment.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Ensure members feel valued upon arrival and departure.
• Check in members and guests accurately per policy.
• Communicate club events, promotions, and announcements.
• Maintain a positive atmosphere to enhance the member experience.
• Address inquiries and escalate to management when needed.
• Demonstrate professionalism and exceptional customer service.

Skills

Customer service

Communication

Multitasking

Hospitality

Problem solving

Education

High school diploma or GED

Tools

Club management software

Payment processing

Job description

Fitness Ventures (Crunch Fitness) is seeking a dedicated Member Services Representative to greet members, handle front desk duties, process payments, and promote club services. The role focuses on delivering a welcoming experience and resolving member inquiries to support satisfaction and retention.

The position requires a high school diploma or GED, 18+ years of age, and strong communication skills. Prior service experience is preferred, with a team-oriented, professional attitude.