Member Experience Specialist — Front Desk & Growth Path

Planet Fitness; Arlington (TX); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Job summary

Excel Fitness, a Planet Fitness franchise, is seeking friendly front desk team members at our Austin, TX area clubs. You will greet members, assist with sign-ups, tours, and respond to questions while upholding our cleanliness and safety standards.

Starting salaries are competitive within PF franchises with opportunities to advance to roles like GM or Regional Manager as the organization grows; previous team members have moved up from the front desk.

Qualifications

• High School diploma or GED required.
• Must be 18 years of age or older.
• Continual standing and walking during shift.
• Occasionally lift up to 50 lbs.
• Mask wearing and safety protocols followed.

Responsibilities

• Provide exceptional customer service by covering shifts when needed.
• Check members into the system.
• Take prospective members on tours and assist with the new account sign-up process
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner.
• Detailed cleaning in all areas of the facility.
• Interact positively with members and co-workers.
• Demonstrate reliability and punctuality.

Skills

Customer service

Punctuality

Reliability

Team player

Diplomacy

Education

High School diploma / GED

Job description

Excel Fitness, a Planet Fitness franchise, is seeking friendly front desk team members at our Austin, TX area clubs. You will greet members, assist with sign-ups, tours, and respond to questions while upholding our cleanliness and safety standards.

Starting salaries are competitive within PF franchises with opportunities to advance to roles like GM or Regional Manager as the organization grows; previous team members have moved up from the front desk.