Member Experience Specialist – Gym Front Desk

Planet Fitness; Leander (TX); Presencial; USD 40 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

MyFlexPay

Black Card Membership

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Paid Parental Leave

Health Insurance

Resumo da oferta

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, seeks a frontline team member to deliver exceptional member service, check‑in members, provide tours, help with sign‑ups, and maintain a clean facility.

You will contribute to a positive member experience daily, with opportunities to grow into management roles as the company expands across multiple states. A supportive benefits package is included.

Qualificações

• Exceptional customer service skills; interact in a positive and professional way with members and co-workers.
• Punctuality and reliability are essential.
• Diplomacy in all interactions while using appropriate behavior and language.

Responsabilidades

• Check members into the system.
• Take prospective members on tours and assist with sign-up.
• Facilitate updates to member accounts.
• Respond to member questions and concerns and escalate when needed.
• Perform detailed cleaning of the facility.

Conhecimentos

Exceptional customer service

Positive attitude

Punctuality

Diplomacy

Customer service background

Formação académica

High School diploma/GED

Descrição da oferta de emprego

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, seeks a frontline team member to deliver exceptional member service, check‑in members, provide tours, help with sign‑ups, and maintain a clean facility.

You will contribute to a positive member experience daily, with opportunities to grow into management roles as the company expands across multiple states. A supportive benefits package is included.