Member Experience Specialist — Growth, Mentorship & Benefits

Planet Fitness - Cambridge Fitness; Okemos (MI); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Free black card membership

Mentorship

Opportunities for advancement

Ongoing leadership training

Full time employee health insurance

Job summary

Planet Fitness is hiring a Team Member to create a positive member experience through exceptional customer service at the front desk.

The role requires greeting members, assisting with sign-ups, tours for prospective members, and maintaining a clean club environment. You will work evenings and weekends as part of a friendly, energetic team that supports personal growth and tool-based success.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Computer proficiency

Positive attitude

Punctuality

Communication

Active listening

Diplomacy

Education

High School diploma/GED

Job description

Planet Fitness is hiring a Team Member to create a positive member experience through exceptional customer service at the front desk.

The role requires greeting members, assisting with sign-ups, tours for prospective members, and maintaining a clean club environment. You will work evenings and weekends as part of a friendly, energetic team that supports personal growth and tool-based success.