Member Experience Specialist (Front Desk)

Planet Fitness; Cleveland (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Vision insurance

401(k)

Dental insurance

Employee discounts

Free food & snacks

Job summary

Planet Fitness is hiring a Team Member to create a positive member experience by delivering superior customer service at the front desk. You will greet guests, assist with sign-ups, tours, and account updates while upholding cleanliness and a friendly atmosphere.

The role emphasizes a positive attitude, reliability, and the ability to empathize and solve problems for members. Benefits include health and vision insurance, 401(k), and employee discounts.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability a must.
• Strong customer service skills with members and staff.
• Ability to listen, empathize and solve problems diplomatically.
• Must be 18 years or older and have HS diploma or GED.

Responsibilities

• Greet members, prospective members, and guests, delivering exceptional customer service.
• Handle front desk activities including greeting, check-ins, and phone inquiries.
• Sign up new members and give tours to prospective members.
• Facilitate updates to member accounts as needed.
• Respond to questions and concerns promptly and professionally; escalate when necessary.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Basic computer proficiency

Positive attitude

Punctuality

Empathy & problem solving

Diplomacy

Active listening

Education

High School diploma/GED equivalent

Job description

Planet Fitness is hiring a Team Member to create a positive member experience by delivering superior customer service at the front desk. You will greet guests, assist with sign-ups, tours, and account updates while upholding cleanliness and a friendly atmosphere.

The role emphasizes a positive attitude, reliability, and the ability to empathize and solve problems for members. Benefits include health and vision insurance, 401(k), and employee discounts.