Member Experience Specialist: Frontline & Training

Sam's Club; Roswell (NM); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits including medical, and

401(k) and stock purchase

Paid time off and holidays

Job summary

Sam's Club in Roswell, NM is seeking a Front End Associate to provide member service at the checkout area, process purchases, and guide members in using self-service tech. You will promote products, handle returns and exchanges, and maintain a safe shopping environment.

Responsibilities include verifying memberships, assisting with payments, and supporting safety procedures. This is a front‑line role focused on customer experience and operational efficiency.

Qualifications

• Retail experience including operating front end equipment such as cash registers.
• Familiarity with mobile retail applications and payment tools.
• Ability to handle transactions and assist customers accurately.

Responsibilities

• Provide member service at the front end and manage checkout area.
• Process member purchases and handle payments, returns, refunds and exchanges per policy.
• Promote Sam's Club products and services to members.
• Assist members with using self‑service technology and guiding them as needed.
• Maintain entrance/exit areas and verify membership cards; ensure safety and security.

Skills

Retail experience

Cashier duties

Mobile apps usage

Tools

Cash register

POS system

Job description

Sam's Club in Roswell, NM is seeking a Front End Associate to provide member service at the checkout area, process purchases, and guide members in using self-service tech. You will promote products, handle returns and exchanges, and maintain a safe shopping environment.

Responsibilities include verifying memberships, assisting with payments, and supporting safety procedures. This is a front‑line role focused on customer experience and operational efficiency.