Member Experience Specialist — Frontline Service & Training

Sam's Club; Albuquerque (NM); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock purchase

Paid time off

Job summary

Sam's Club in Albuquerque, NM is seeking a team member to deliver member service, operate the checkout, and assist with purchases and merchandise. You will also support returns, exchanges, and safety procedures while maintaining a welcoming shopping environment.

The role includes training responsibilities for frontline staff on processes and new technology, with an emphasis on accuracy and customer satisfaction. A strong focus on security and loss prevention is expected.

Qualifications

• Provides member service and resolves member issues.
• Maintains checkout area and processes member purchases.
• Assists with returns, refunds, and exchanges per policies.
• Trains frontline associates on processes and new technology.
• Ensures safety and security practices are followed.

Responsibilities

• Greet members, verify memberships, and assist with purchases.
• Maintain a clean, organized front-end area and zones.
• Support payments, exchanges, and safety procedures as needed.

Skills

Customer service

Cash handling

Merchandise assistance

Self-check technology

Tools

Cash register

Point of Sale

Job description

Sam's Club in Albuquerque, NM is seeking a team member to deliver member service, operate the checkout, and assist with purchases and merchandise. You will also support returns, exchanges, and safety procedures while maintaining a welcoming shopping environment.

The role includes training responsibilities for frontline staff on processes and new technology, with an emphasis on accuracy and customer satisfaction. A strong focus on security and loss prevention is expected.