Member Experience Specialist

Sam's Club; Phoenix (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off and leave

Education program (Live Better U)

Job summary

Sam's Club in Phoenix, AZ is seeking a front-line associate to provide member service, operate the checkout area, and support self-service technology. You will resolve member issues, process purchases, and promote products and services while maintaining a safe shopping environment.

The role includes assisting with returns and exchanges, complying with policies, and supporting training of frontline staff. Benefits and a collaborative team culture are highlighted within the role.

Qualifications

• Retail experience including operating front end equipment.
• Working with mobile retail applications.

Responsibilities

• Provide member service and resolve issues at the front end.
• Operate checkout and process member purchases and exchanges.
• Promote Sam's Club products and services to members.
• Assist with payments, returns, refunds, and exchanges per policies.
• Maintain safety standards and conduct safety sweeps.
• Support training of Frontline Services associates on processes and tools.

Skills

Retail experience

Front end equipment

Mobile apps usage

Job description

Sam's Club in Phoenix, AZ is seeking a front-line associate to provide member service, operate the checkout area, and support self-service technology. You will resolve member issues, process purchases, and promote products and services while maintaining a safe shopping environment.

The role includes assisting with returns and exchanges, complying with policies, and supporting training of frontline staff. Benefits and a collaborative team culture are highlighted within the role.