Member Experience Specialist

Sam's East, Inc.; Douglasville (GA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Employee discounts

Education benefit (Live Better U)

Job summary

Sam's Club in Douglasville, GA is seeking a Front End Associate to provide exceptional member service, operate front-end equipment, and process purchases. You will resolve member questions, promote club products, and guide members through self-service options.

The role includes maintaining the checkout area, handling payments and exchanges, and helping with safety and store integrity. Training on new technology and tools is part of the position.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Experience with mobile retail applications.
• Ability to work in a Sam's Club environment and interact with members.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain the checkout area and process member purchases.
• Promote Sam's Club products and services and guide members on self-service technology.
• Assist with payments, returns, refunds, and exchanges per policies.
• Maintain safety, security, and cleanliness in the store, including zones and merchandise organization.

Skills

Member service

Cash register

Mobile retail apps

Self-service guidance

Tools

POS systems

Mobile apps

Job description

Sam's Club in Douglasville, GA is seeking a Front End Associate to provide exceptional member service, operate front-end equipment, and process purchases. You will resolve member questions, promote club products, and guide members through self-service options.

The role includes maintaining the checkout area, handling payments and exchanges, and helping with safety and store integrity. Training on new technology and tools is part of the position.