Member Experience Specialist — Front-End & Training Leader

Sam's Club; Newport News (VA); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k) plan

Company-paid education program

Paid time off

Job summary

Sam's Club is hiring for a member service associate position in Newport News, Virginia. The role involves providing member service, managing checkout areas, and ensuring safety compliance. You will assist members with purchases, guide them on self‑service technology, and resolve any concerns they may have.

The ideal candidate will have experience in retail and operating front‑end equipment, with a focus on delivering excellent customer service. Benefits include medical coverage, a 401(k) plan, and education benefits.

Qualifications

• Retail experience, including operating front‑end equipment (e.g., cash register) and mobile retail applications.

Responsibilities

• Provide member service and maintain checkout and entrance areas.
• Resolve member issues and concerns.
• Guide members on self‑service technology.
• Follow company safety standards and procedures.
• Assist with training of associates.
• Secure and safeguard company assets.

Skills

Retail experience

Operating front‑end equipment

Customer service

Job description

Sam's Club is hiring for a member service associate position in Newport News, Virginia. The role involves providing member service, managing checkout areas, and ensuring safety compliance. You will assist members with purchases, guide them on self‑service technology, and resolve any concerns they may have.

The ideal candidate will have experience in retail and operating front‑end equipment, with a focus on delivering excellent customer service. Benefits include medical coverage, a 401(k) plan, and education benefits.