Member Experience Specialist

Sam; Colonial Heights (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Live Better U

401(k) matching

Stock purchase plans

Paid time off

Education benefits

Job summary

Sam's Club in Colonial Heights, VA is hiring for a front-end associate to provide member service, maintain the checkout area, and process purchases. You will resolve member issues, promote products, and guide customers on self-service technology.

The role involves assisting with payments, returns, refunds, and exchanges according to policy, following safety standards, and maintaining a safe shopping environment. Team collaboration and integrity are emphasized.

Qualifications

• Retail experience including operating front end equipment (e.g. cash register).
• Experience with mobile retail applications.

Responsibilities

• Provides member service and resolves member issues.
• Maintains the checkout area and processes member purchases.
• Promotes Sam's Club products and services.
• Guides members on self-service technology and training.
• Follows safety standards and company policies for payments, returns, refunds, and exchanges.
• Assists with training frontline associates and process improvements.
• Maintains a safe shopping environment and helps with merchandise zones.

Skills

Retail experience

Front end equipment

Mobile retail apps

Job description

Sam's Club in Colonial Heights, VA is hiring for a front-end associate to provide member service, maintain the checkout area, and process purchases. You will resolve member issues, promote products, and guide customers on self-service technology.

The role involves assisting with payments, returns, refunds, and exchanges according to policy, following safety standards, and maintaining a safe shopping environment. Team collaboration and integrity are emphasized.