Member Experience & Frontline Specialist

Sam's Club; Wake Forest (NC); On-site; USD 23,000 - 34,000; Part time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Life insurance

Job summary

Sam's Club is seeking a front-end associate who will provide member service, assist with purchases, and help guide members through self-service technology. You will maintain the checkout area, handle returns, and promote store services while ensuring a safe shopping environment.

The role involves training new associates on processes, participating in safety checks, and supporting team goals. This position offers competitive pay and benefits for eligible associates.

Qualifications

• Retail experience and ability to operate front-end equipment.
• Ability to handle cash transactions accurately.
• Strong customer service orientation and teamwork.

Responsibilities

• Provide member service and resolve issues at the front end.
• Maintain checkout area and process purchases, returns, and refunds per policies.
• Promote Sam's Club products and services; train on new tech.
• Ensure safety and security compliance.

Skills

Customer service

Cash handling

Teamwork

Tools

POS terminal

Mobile retail apps

Job description

Sam's Club is seeking a front-end associate who will provide member service, assist with purchases, and help guide members through self-service technology. You will maintain the checkout area, handle returns, and promote store services while ensuring a safe shopping environment.

The role involves training new associates on processes, participating in safety checks, and supporting team goals. This position offers competitive pay and benefits for eligible associates.