Member Experience Specialist | Front Desk & Tours

Flynn Group; Roswell (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness and Flynn Group seek a friendly Member Services Representative to ensure a superior experience for members, prospective members and guests. You will greet, assist with questions, check in members, and guide tours to engage new and current members.

You will also handle phone inquiries, process beverage or merchandise purchases at the POS, assist with memberships, and help keep the front desk and lobby clean and welcoming. Training and a supportive team environment are provided.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point-of-sale system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
• Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
• Frequent restroom/locker room cleaning and stocking.
• Complete company assigned trainings and additional learning as directed.

Skills

Customer service

Computer skills

Punctuality

Communication

Teamwork

Adaptability

Problem solving

Instruction following

Job description

Planet Fitness and Flynn Group seek a friendly Member Services Representative to ensure a superior experience for members, prospective members and guests. You will greet, assist with questions, check in members, and guide tours to engage new and current members.

You will also handle phone inquiries, process beverage or merchandise purchases at the POS, assist with memberships, and help keep the front desk and lobby clean and welcoming. Training and a supportive team environment are provided.