Member Experience Specialist — Front Desk & Tours

Planet Fitness; Fayetteville (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to join our team. You will provide a superior level of customer service to members, prospective members, and guests, ensuring a superior “Judgement Free” member experience in a busy fitness environment.

Greet members, answer calls, check in members, and assist with tours and questions. You will handle POS transactions, support front desk operations, and maintain a clean, welcoming lobby and facility while upholding company policies and

Qualifications

• Customer Service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point-of-sale system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
• Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
• Frequent restroom/locker room cleaning and stocking.
• Complete company assigned trainings and additional learning as directed.

Skills

Customer service

Computer proficiency

Punctuality

Communication skills

Teamwork

Willingness to learn

Problem-solving

Independent work

Tools

POS system

Job description

Planet Fitness is seeking a Member Services Representative to join our team. You will provide a superior level of customer service to members, prospective members, and guests, ensuring a superior “Judgement Free” member experience in a busy fitness environment.

Greet members, answer calls, check in members, and assist with tours and questions. You will handle POS transactions, support front desk operations, and maintain a clean, welcoming lobby and facility while upholding company policies and