Member Experience Associate - Front Desk & Tours

Planet Fitness - United FP Management, LLC; Wilmington (DE); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness franchise is seeking a full-time Member Services Representative in Wilmington, DE to provide exceptional customer service and create a positive member experience. Responsibilities include greeting members, handling front desk activities, and addressing member inquiries. Ideal candidates possess strong customer service skills, basic computer proficiency, and a positive attitude. The position requires continual standing and walking, and candidates must be at least 18 years old. Join our team to help cultivate the Judgement Free Zone and make a difference in our members' lives.

Qualifications

• Customer service background preferred.
• Upbeat and positive attitude required.
• Reliability and punctuality essential.

Responsibilities

• Greet and assist members and guests.
• Handle front desk activities.
• Respond to member questions and concerns.

Skills

Customer service skills

Basic computer proficiency

Positive attitude

Problem-solving skills

Empathy

Job description

A leading fitness franchise is seeking a full-time Member Services Representative in Wilmington, DE to provide exceptional customer service and create a positive member experience. Responsibilities include greeting members, handling front desk activities, and addressing member inquiries. Ideal candidates possess strong customer service skills, basic computer proficiency, and a positive attitude. The position requires continual standing and walking, and candidates must be at least 18 years old. Join our team to help cultivate the Judgement Free Zone and make a difference in our members' lives.