Member Experience Specialist (Front Desk & Tours)

Planet Fitness - United FP Management, LLC; Philadelphia (Philadelphia County); On-site; USD 17,000 - 22,000; Full time

Job summary

A leading fitness organization in Philadelphia is seeking a Member Services Representative to create a positive member experience through exceptional customer service. Responsibilities include greeting members, answering phones, checking members in, and handling inquiries. Ideal candidates will have a passion for fitness, exceptional listening skills, and a positive attitude. This role offers the opportunity to work in a dynamic team environment and make a positive impact on members' lives.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Exceptional customer service skills

Basic computer proficiency

Strong listening

Ability to empathize and problem solve

Upbeat and positive attitude

Job description

A leading fitness organization in Philadelphia is seeking a Member Services Representative to create a positive member experience through exceptional customer service. Responsibilities include greeting members, answering phones, checking members in, and handling inquiries. Ideal candidates will have a passion for fitness, exceptional listening skills, and a positive attitude. This role offers the opportunity to work in a dynamic team environment and make a positive impact on members' lives.